Politique de confidentialité

We value your personal privacy. That's why we value your privacy. Due to the implementation of the General Data Protection Regulation (GDPR) on May 25, 2018, we would like to inform you about how we process your data and how we handle and protect your data confidentially.

Perhaps the most important thing in this privacy statement
We do not sell your personal data to third parties and only make it available to partners for the processing of your purchase (e.g. for the purpose of your payment) and your warranty rights.

Liroma (part of Triple A) is responsible for data processing. Below, we explain why we collect data, what information we request from you, and what we do with this data. We also explain how long we retain data, what your rights are, and that you always remain in control of your personal data.

Your visit to our website
For the webshop to function properly, it's necessary to place a limited number of cookies. These functional cookies serve solely to optimize your visit to our webshop. Functional cookies remember, for example, what a visitor has placed in their shopping cart and retain that information for any subsequent visits to the webshop. According to the GDPR, a cookie notification on the webshop is not required for functional cookies.

Your visit is also measured using analytical cookies. We are assisted in this by Google Analytics. They process your anonymized visit data to our webshop, along with the visit data of other visitors, to create usable (statistical) reports. These reports allow us to improve the webshop, which is, of course, also in your interest. Because your IP address is anonymized when you submit your visit data, a cookie notification on the webshop is not required for placing analytical cookies. Your visit data is stored for a maximum of 26 months.

We don't use tracking cookies, also known as marketing cookies. This might not be a good business decision, but it prevents potential frustration for our visitors and customers. We favor simple advertising and even more so word-of-mouth advertising. You can help us enormously with the latter!
Because we don't use tracking cookies, we don't need to display a cookie notification on the webshop. This makes it much easier for you and us!

Online shopping with or without a customer account
In our webshop, you can order with or without a customer account. Because we don't use your personal data for marketing purposes or newsletters, there's essentially no difference between ordering with a customer account and ordering without one. The same information is required, and the customer account offers the advantage of allowing you to view your orders later or place new orders more quickly. You decide whether you want to use this option.

Your order in our webshop
When you place an order with us, we need personal data for the entire processing process:

1. The order

When you place an order, we only ask for the information we truly need. In addition to the name, address, and postal code/city of the person placing the order, we also need this information if there's a different billing or delivery address. We also need the phone number and email address of the person placing the order. This allows us to contact you about your order if necessary.

Your email address is used to confirm your order and inform you about delivery. If you created a new customer account for your order, you will also receive an email confirmation.

2. The payment

We use Mollie for all payment methods within our webshop. They ensure a secure payment transaction based on your personal and order information, which our webshop provides to Mollie and which you then supplement during the payment process, for example, with your bank account number.

3. The delivery

Orders are delivered for us by PostNL. They, too, cannot perform their duties properly without your personal data. The personal and order information we share with PostNL is in good hands.

Newsletters
We can be very brief about that. We don't send newsletters!

Warranty
If you wish to make a warranty claim and have notified us by email, we will forward your email to the applicable wholesaler or manufacturer, including the order details for the item to which your warranty claim relates. Communication will always be through us; you will not receive any emails from the wholesaler or manufacturer.

Who else has (limited) access to your data?
As an online store, you need a server to display it online. We rent server space from a hosting provider. This host actually stores the data on their server. Therefore, we've signed a data processing agreement with this host, outlining how they handle all the data we collect.
A similar processing agreement has also been signed with our accountant, because they also have, albeit limited, access to personal and payment data.

Security
We implement security measures to limit misuse of and unauthorized access to personal data. In particular, we take the following measures:

• Access to your customer account with your personal data is protected with a username and a password chosen by you.
• We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data.

How long do we retain your data?
The data resulting from the cookies we place are stored for 26 months.

We retain the personal data provided when placing an order using a customer account for a much longer period, as experience has shown us that we regularly need to review past orders. For example, it's much faster and more customer-friendly to use the order to determine which lamp someone purchased and which replacement bulb they need, rather than having to infer this through questions and perhaps even photos.
We must also take into account a tax retention obligation of seven years for payment data.
We therefore apply the following rules to personal data (including payment details):

– a customer account without an order will be deleted after 12 months
– a customer account with one or more orders will be deleted after the last dated order is 10 years old
– an order without a customer account will be deleted after 10 years

Privacy statement status
This privacy statement is subject to regulations, but it is a dynamic document. This means that due to evolving insights and/or changes in regulations, some of the content may or may even need to be changed. The latest version can always be found on the website, and this latest version is the authoritative version in the event of any disputes.

View and change your data
You have and retain full control over your data. For your peace of mind, we only have access to the information you enter in your customer account, linked to the orders you've placed. In your customer account, you can find your order history and view and/or edit your personal data.
We cannot delete completed orders at your request. The aforementioned retention period applies. If you would like us to delete your customer account, you can request this by email.

If you have any questions or would like to view your personal data, please contact us:
by email: info@liroma.nl

To prevent misuse, we may request additional information to verify your identity.

Dutch Data Protection Authority
If you have any questions or complaints about the processing of your personal data, we are happy to help. You can also file a complaint with the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority at: www.autoriteitpersoonsgegevens.nl